Privacy Policy

Last Updated: August 9, 2026

At ZestBuy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information when you visit our website, create an account, place an order, or contact us.

By using the ZestBuy website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping and delivery address

• Account information

• Order and purchase information

• Payment and transaction information

• Customer support communications

• Reviews, feedback, or other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website or source

• Website usage information

• Technical information necessary for website operation and security

We generally do not store complete debit-card, credit-card, or banking credentials on our own servers. Payments may be processed by third-party payment providers.

2. How We Use Your Information

ZestBuy may use your information to:

• Create and manage customer accounts

• Process and fulfil orders

• Process payments and refunds

• Arrange shipping and delivery

• Send order confirmations and updates

• Provide customer support

• Respond to questions and complaints

• Improve our website, products, and services

• Personalize your shopping experience

• Prevent fraud, abuse, and unauthorized transactions

• Maintain website and information security

• Maintain appropriate business records

• Comply with applicable laws and regulations

• Send promotional communications where permitted and applicable

3. Cookies

ZestBuy may use cookies and similar technologies to improve your experience.

Cookies may help us:

• Keep the website functioning properly

• Remember preferences

• Maintain shopping and account functionality

• Understand website usage

• Improve website performance

• Detect security issues

• Support analytics and marketing activities where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Third-Party Services

ZestBuy may use trusted third-party service providers for:

• Payment processing

• Shipping and logistics

• Website hosting

• Analytics

• Customer support

• Marketing and advertising

• Fraud prevention

• Security

• Communication services

These providers may process information as necessary to provide their services.

We may also disclose information when reasonably necessary to comply with applicable law, legal proceedings, government requests, court orders, or to protect our rights, customers, property, or security.

5. Data Security

ZestBuy takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include access controls, authentication, secure hosting, encryption where appropriate, monitoring, and other safeguards.

However, no electronic storage or transmission system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining records, preventing fraud, resolving disputes, and complying with applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

7. Customer Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including:

• Requesting access to personal information held about you

• Requesting correction of inaccurate information

• Requesting deletion where legally applicable

• Withdrawing consent where processing is based on consent

• Requesting information about processing of your personal information

• Raising privacy-related complaints or grievances

• Opting out of certain promotional communications

To exercise an applicable right, contact us using the details below. We may request reasonable information to verify your identity.

8. Marketing Communications

Where permitted by applicable law, ZestBuy may send promotional communications by email, SMS, WhatsApp, telephone, or other communication channels.

You may opt out of promotional communications by following unsubscribe instructions or contacting us.

You may still receive essential communications relating to orders, deliveries, payments, security, or your account.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.

ZestBuy is not responsible for the privacy practices, security, or content of third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, business practices, technology, or applicable law.

Updates will be posted on this page with a revised Last Updated date.

12. Contact Information

ZestBuy
Email: zestbuysupport@gmail.com
Business Address: Bannerghatta Road, Bangalore, Karnataka, India
Phone: 6386546469

For privacy questions, requests, or complaints, please contact us using the details above.

13. Applicable Law

This Privacy Policy is intended for an e-commerce business operating in India and is subject to applicable laws and regulations of India.