Refund policy
ZestBuy Return & Refund Policy
Last Updated: August 9, 2026
At ZestBuy, we want you to be satisfied with your purchase. We aim to make our return and refund process simple, transparent, and customer-friendly.
This policy applies to purchases made through the ZestBuy website and is subject to applicable Indian consumer protection laws.
1. Return Eligibility
ZestBuy accepts returns for eligible products only.
A return request must be submitted within 4 days after the date of delivery.
After the 4-day return period has expired, the product will generally not be eligible for return, except where a different remedy or period is required under applicable law.
To qualify for a return, the product should generally:
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Be within the 4-day return period.
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Be in its original condition.
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Be unused, except where reasonably necessary to inspect the product.
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Include original packaging and accessories where applicable.
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Include tags, manuals, and other included items where applicable.
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Include valid order or purchase information.
2. How to Request a Return
To request a return, contact ZestBuy within 4 days after delivery.
Email: zestbuysupport@gmail.com
Phone: 6386546469
Please provide:
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Order number
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Product name
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Reason for return
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Photos or videos of the product, if requested
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Photos of the packaging, particularly if the product arrived damaged
Our team will review your request and provide return instructions if the return is approved.
3. Free Return Shipping
ZestBuy provides free return shipping for approved eligible returns.
Customers will not be charged a return shipping fee for an approved eligible return.
Depending on the product and delivery location, ZestBuy may arrange a return pickup or provide return shipping instructions.
4. Return Process
After receiving your return request, ZestBuy may review the product and request additional information where necessary.
If the return is approved:
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We will provide return instructions or arrange pickup.
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The product will be returned to ZestBuy.
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The returned product may be inspected.
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Once the return is approved after inspection, we will process the applicable refund or exchange.
Please do not send a product to an address other than the return address provided by ZestBuy.
5. Refund Processing
Once an eligible returned product has been received and approved after inspection, ZestBuy will process the applicable refund.
Refund Processing Time: 2–3 business days
Refunds will generally be issued to the original payment method where possible.
After ZestBuy processes the refund, the time required for the money to appear in your bank account, card, UPI account, or other payment method may depend on your bank or payment provider.
6. Exchanges
Where available, customers may request an exchange instead of a refund.
Exchange requests must also be submitted within 4 days after delivery.
Exchanges are subject to:
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Product availability
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Product condition
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Return eligibility
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Any product-specific conditions
If a replacement is unavailable, ZestBuy may provide an applicable refund or another appropriate resolution.
7. Damaged or Defective Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact ZestBuy as soon as possible and within the 4-day return period.
Email: zestbuysupport@gmail.com
Phone: 6386546469
Please provide photographs or videos showing the issue where reasonably possible.
Depending on the circumstances, ZestBuy may provide:
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Replacement
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Exchange
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Refund
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Repair, where applicable
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Another appropriate remedy
8. Wrong Product Received
If you receive a product different from the product you ordered, contact us within 4 days after delivery.
We will review the order and, where appropriate, arrange a replacement, exchange, refund, or other suitable resolution.
9. Non-Returnable Products
Certain products may not be eligible for return because of their nature or applicable legal, health, safety, hygiene, or product-specific requirements.
These may include, where applicable:
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Personalized or customized products
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Perishable products
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Certain hygiene or personal-care products
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Products that cannot reasonably be resold after opening
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Digital products
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Products specifically identified as non-returnable on the product page
Any applicable non-returnable condition will be communicated to customers where required.
Nothing in this section is intended to remove any consumer right or remedy that cannot legally be excluded.
10. Products Returned in Unacceptable Condition
A return may be refused where legally permitted if the product has been materially damaged, altered, misused, or returned without required components beyond what is reasonably necessary to inspect the product.
This does not affect applicable rights relating to defective, damaged, incorrect, or non-conforming products.
11. Order Cancellation
If you want to cancel an order, contact ZestBuy as soon as possible.
Email: zestbuysupport@gmail.com
Phone: 6386546469
Cancellation may not be possible once an order has been processed or shipped.
If cancellation is accepted, any applicable refund will be processed according to the payment method and applicable law.
12. Failed or Undeliverable Orders
If an order is returned to ZestBuy because it cannot be delivered, the applicable refund will depend on the circumstances.
Where the failed delivery results from an incorrect address, repeated delivery failure, refusal of delivery, or another customer-related reason, applicable costs may be handled according to the circumstances and applicable law.
13. Consumer Rights
This policy is intended to operate consistently with applicable Indian consumer protection laws and regulations.
Nothing in this policy is intended to exclude, restrict, or override statutory consumer rights or remedies that cannot legally be excluded or restricted.
14. Contact Us
For returns, refunds, exchanges, damaged products, or other concerns, contact:
ZestBuy
Email: zestbuysupport@gmail.com
Phone: 6386546469
Business Address: Bannerghatta Road, Bangalore, Karnataka, India
Please include your order number in all return and refund communications.
15. Policy Summary
| Item | ZestBuy Policy |
|---|---|
| Return window | Within 4 days after delivery |
| Return shipping | Free for approved eligible returns |
| Refund processing | 2–3 business days after return approval/inspection |
| Exchange | Available where applicable |
| Damaged/defective item | Contact us within 4 days |
| Wrong product | Contact us within 4 days |
| Support email | zestbuysupport@gmail.com |
| Phone | 6386546469 |