Shipping Policy

Last Updated: August 9, 2026

At ZestBuy, we aim to make delivery simple, reliable, and convenient.

1. Free Shipping

ZestBuy provides free shipping on eligible orders.

Customers will not be charged a standard delivery fee for eligible orders.

2. Order Processing Time

Orders are generally processed within 3–4 business days after successful payment and order confirmation.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

3. Delivery Timeframe

After your order has been processed and handed over to the delivery partner, we aim to deliver your order within 4 business days.

Delivery times may vary depending on your location, courier availability, public holidays, weather, transportation conditions, or other circumstances beyond our reasonable control.

4. Shipping Cost

Free shipping is provided on eligible ZestBuy orders.

If any exceptional shipping charge applies to a particular product or location, it will be clearly displayed before you complete your purchase.

5. Tracking Information

Once your order has been shipped, ZestBuy may provide tracking information through email, SMS, WhatsApp, your customer account, or another available communication method.

Tracking information may take some time to become active after the courier receives the package.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Contact number

ZestBuy may not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Delivery Issues and Delays

Delivery delays may occur because of:

• Courier delays

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• High-volume periods

• Incorrect addresses

• Customer unavailability

• Government restrictions

• Other unforeseen circumstances

If your order is significantly delayed, contact us at zestbuysupport@gmail.com with your order number.

We will work with the delivery partner to investigate the shipment.

8. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses delivery, or otherwise prevents delivery, the courier may attempt redelivery or return the package to ZestBuy.

Additional charges will not normally apply to eligible orders, but customer-caused re-shipping costs may be handled according to the circumstances and applicable law.

9. Damaged Packages

If your package appears damaged when delivered, please take photographs or video of the package and contact us promptly.

Please keep the original packaging until the issue has been reviewed.

10. International Shipping

ZestBuy currently does not offer international shipping.

ZestBuy currently delivers within India only.

11. Return Shipping

Approved eligible returns are covered by free return shipping.

Customers will not be charged for return shipping for an approved eligible return under our Return and Refund Policy.

12. Contact Us

ZestBuy
Bannerghatta Road, Bangalore, Karnataka, India
Email: zestbuysupport@gmail.com
Phone: 6386546469

Please include your order number when contacting us about an existing shipment.